BCEL1007: Understanding Alerts

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A single pane of glass view into your users, groups, and files is fantastic and allows you to discover issues related to any of the three via their gridview. However, what if you could be proactively alerted to changes within your organization or to issues, near immediately, as they arise? Through Alerts, you’re able to have this ability! For example, if a public Slack channel is orphaned, a personal email address is added to a forwarding list in Google, or a Dropbox file is shared to the public, an Alert will be triggered within BetterCloud.

Video Overview

By the end of this video, you will be able to...

  • Explain the difference between the Triggered and Manage Alerts sections of BetterCloud
  • Review Alerts that have been triggered
  • Define the three Alert types: System, Template, and Custom
  • Understand how to modify a System Alert
  • Create a Custom Alert from either a Template or a System Alerts
  • Severity does not impact the Alert and how it triggers. It is a categorization

Manage vs. Secure: Alert Availability

BetterCloud's two versions, Manage and Secure, will have different Alerts. If you have both versions, all of the available Alerts will display for you. If you have a Manage only package, you will see only Alerts related to user and group management. For Secure only clients, you will see Alerts related to file management and security, as well as user and group security. However, no matter your version of BetterCloud, you will only be able to set up Alerts for Full Integrations. If an Integration is Actions-Only, BetterCloud is not listening for changes in those applications, and there, would be ineligible for Alerts.

Pro and Enterprise Alerts (Legacy Versions)

With our Pro and Enterprise level plans, you’ll receive activity-based Alerts. These activity-based Alerts include things like failed user logins or files being shared improperly (to the public or externally). These plans also include Go-Forward Content Scanning Alerts, meaning you can scan files for data you deem to be sensitive information. This scanning includes searching for things like social security numbers, credit card numbers, banking information, and the like. Whenever a file known to BetterCloud is created or updated, it’ll be evaluated to see if it’s in violation of any of your Content Scanning policies. If so, the Alert will be triggered.

Alert Types

There are three type of Alerts within BetterCloud. They are as follows:

  • System Alerts: These are set up by default, and will begin triggering as soon as the Integration is installed. 
  • Template Alerts: These are used similarly to how an Excel template is used. They must first be configured and saved as Custom Alerts before they will trigger. BetterCloud sets up some of the basics for you, such as File Shared Externally, Failed Login, or Last User Login. From there, you'll need to add in additional conditions such as who a file is being shared to, how many failed login attempts were made, and when a user last signed in.
  • Custom Alerts: Once a System or Template alert has been modified, they become Custom Alerts. These are Alerts where you've specified conditions based on metadata, windowing, or content scanning (when applicable). 

No matter what type of Alert it is, be it System or Custom, as long as the Alert is set to active, it will begin listening for changes in your fully integrated applications. It will trigger whenever the defined conditions have been met and there is no limit to the number of Alerts you can build. Ultimately, these Alerts can be added to Workflows to automate your response to the Alert being triggered.

Additional Documentation

What's Next?

Now that you know the basics of Alerts, let's look into how you can create some advanced Alerts within BetterCloud. This is covered in the next module, Creating Advanced Alerts, found here.

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