Troubleshooting BetterCloud Registration

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Google

If you are having trouble registering BetterCloud (app.bettercloud.com) with G Suite, we recommend that you go through the following troubleshooting steps in your Google Admin Console, in order to make sure that BetterCloud is set up properly for your domain.

  1. Make sure you have API access enabled:
    https://admin.google.com > Security > API Reference > Enable API access

  2. Make sure API access is not blocked:
    https://admin.google.com > Security > API Permissions
    Note: If some API access is disabled, you can still add BetterCloud as a Trusted App (see below for instructions).

  3. If BetterCloud was previously installed, make sure that it's turned on for everyone:
    https://admin.google.com > Apps > Marketplace Apps > BetterCloud

Adding BetterCloud as a Trusted App

If you’ve disabled API access to some Google services, you may need to add both BetterCloud platforms as Trusted Apps.

  1. Navigate to the Trusted Apps settings:
    https://admin.google.com > Security > API Permissions > Trusted Apps

  2. Click the “Whitelist an App” button:

  3. Add BetterCloud for G Suite (OAuth2 Client ID 780732048696) as a Trusted Web Application

  4. Add the new BetterCloud (OAuth2 Client ID 800521135851.apps.googleusercontent.com) as a Trusted Web Application

Okta

If you are having trouble registering BetterCloud (app.bettercloud.com) with Okta, here are some troubleshooting steps that may be helpful:

Image_2020-03-25_at_11.04.45_AM.png

  1. Make sure you're entering the email address of the Okta Administrator account that was used to generate the API token.

  2. If your first attempt to register BetterCloud with Okta failed, we recommend finding and deleting the "BetterCloud OIDC Client" app from Okta.
    1. Log into the Okta admin console
    2. Navigate to Applications > Active
      Image_2020-03-25_at_11.15.21_AM.png
    3. Find and Deactivate the "BetterCloud OIDC Client"
    4. Navigate to Applications > Inactive
      Image_2020-03-25_at_11.18.32_AM.png
    5. Find and Delete the "BetterCloud OIDC Client"

Microsoft

If you are having trouble registering BetterCloud (app.bettercloud.com) with Office 365, here are some troubleshooting steps that may be helpful:

  1. Verify that you're attempting to register with an Administrator account

  2. Ensure your plan is at least "Office 365 Business Essentials" or "Office 365 E1"

Still Having Trouble?

  1. Open a Ticket
  2. Check the Status of BetterCloud
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