Integrating Zendesk with BetterCloud

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Through BetterCloud you can integrate with an array of different third party SaaS applications under one roof, including multiple instances of individual integrations. This allows you to have a full picture of your domain's integrations, data and accounts, and fosters integration and automation across the multiple platforms used by your organization in a single interface.

We recommend using a service account when installing this integration. This will prevent an interruption in service in the case that an installing user loses the necessary permissions to authenticate in the future.

This article will guide you through the process of adding a Zendesk integration in BetterCloud. 

Adding a Zendesk Integration

BetterCloud supports multiple instances of our available integrations. For example, if your organization utilizes multiple Slack teams or Zendesk accounts for different departments, they can all be integrated with BetterCloud and managed through our tools. Therefore, don't be concerned if you have already adding an integration with one instance of Zendesk; you can always add another, and will be able to differentiate them across BetterCloud by the names you give them.

When adding an integration, it is very important to complete these steps fully, and in the order prompted.

1. Begin by navigating to the Integration Center in BetterCloud and locate the Zendesk integration from the Discover section.

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2. Click "Install" to begin your installation process:

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3. Next, review the permissions that are required in BetterCloud when installing the Zendesk integration and press the “Connect” blue button to continue: Req_Perms_-_Zendesk.png

4. In the "Zendesk ID" line, enter the Zendesk subdomain that appears in the beginning of your Zendesk URL (ex: bettercloud ONLY not bettercloud.zendesk.com). When you are finished, click "Connect":

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5. You will be automatically redirected to a page owned by Zendesk, where you will be prompted to enter your login credentials and authorize permissions to BetterCloud.

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6. If you do not see Zendesk open another window, you may be blocked by a pop-up blocker. Once the pop-up blocker is disabled, you can click “Retry”.

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7. After verifying BetterCloud's permissions with Zendesk, you will be directed back to the Zendesk installation process in BetterCloud. Here, you can give your Zendesk instance a unique custom name, and click "Finish" to finalize adding this integration.

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8. Congratulations! You reached the final step and finished adding your Zendesk integration.

Now that you’ve successfully added your Zendesk integration to your BetterCloud instance, you get started right away with using the Alerts button to begin adding alerts to your domain, and set up Workflows for automation.

Clicking on the blue “Visit Alerts” button will redirect you to the Alerts Manager page. And selecting the “Visit Workflows” blue button guides you straight to the Workflows creation to get started on your very first Workflow!

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9. When access is verified, you will be directed back to the Integration Center, where your new Zendesk integration will be visible:

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Removing a Zendesk Integration

To disconnect an Zendesk integration that is no longer needed in your BetterCloud instance, please see our steps for removing an integration.

Viewing and Managing Integrations

Once an integration has been added to your BetterCloud instance, it will be appear in new ways throughout our app, and be distinguished by name. Please see our "Viewing, Managing, and Deleting Integrations" article for more information about how integrations will appear throughout BetterCloud.

Important / Requirements

  • Adding integrations will require that you have the necessary admin credentials in those services to grant permissions.
  • If you experience difficulties adding integrations to your BetterCloud instance, please contact Support.
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