Passwords

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This tool allows you to reset the password of a single user, multiple users at a time, or all users on your domain, and/or force users to change their own passwords upon their next login. You may also use this tool to schedule the future and routine resets of passwords.

Reset a Single User's Password

  1. Navigate to User's Profile Page and click Reset Password
  2. Optional: Enter a new password, or have one randomly generated (leave this field blank if you would like the user to be prompted to enter their own new password on next sign-in; choose option C below instead.)**
  3. Optional: choose to require password change on next sign-in (leave this box unchecked if you wish to enter a new password for the user; choose option B above instead.)*

* At least one of these password reset options must be selected. Both can also be used in conjunction, if you wish to assign your user a new password, and then require them to update to another password of their choosing, at next sign-in.

* If you enter a new password for a user, you will have to provide the user with their new password via a safe communication channel outside of Google Services, to which he will be blocked by the password change.

Note: Resetting a user's password or requiring a password change on next sign-in will log the user out of any existing open Google sessions. 

Reset Multiple Users, Groups, OUs, or All Users

Navigate to Tools > Users > Passwords, and select either Reset Passwords or Create a Password Policy. Both items will begin with the same steps. 

 
Enter a new password, or have one randomly generated (leave this field blank if you would like your users to be prompted to enter their own new password on next sign-in.)

Optional: choose to require password change on next sign-in.

Note: If you enter a new password for your users, you will have to provide them with their new password via a safe communication channel outside of Google services, to which they will be blocked by the password change.


 
Select User(s) Group(s), OU(s), or All and click Continue.Review your settings, and select from the following options: 
 
Apply Now will apply these changes immediately, in a one-time application to your users' accounts.  
 
Schedule and Apply will create a password policy to house your settings, allowing you to schedule routine password resets for the selected users on your domain. 

Reset Passwords Using a Spreadsheet

You can also require multiple users to change their passwords upon their next sign-in using our Bulk Edit Users workflow. 

After following the instructions to export your user directory spreadsheet, type YES in column G for each user who you wish to prompt to reset. Return to the instructions to import your sheet with changes. 

What Users See

Upon their next sign-in, users will be prompted to create a new password that complies with Google's password strength and length specifications.

If a user is currently signed in, they will have to change their password on next sign-in only after being signed out.

If your users are receiving email on their mobile devices, they will stop receiving messages until they update their Google password.

Important / Requirements

  • When resetting a user account to a specific password, please note that the password you enter must comply with any minimum strength requirements set for your domain in the Admin Console. 
  • If you enter a new password for a user, you will have to provide the user with their new password via a safe communication channel outside of Google Services, to which he will be blocked by the password change.
  • Resetting a user's password or requiring a password change on next sign-in will log the user out of any existing open Google sessions. 
  • If your domain's security settings in the Admin Console include a SAML-based Single Sign-On configuration, the "Require password change" at next sign-in option in BetterCloud's password tool will not work, and the password change action will fail. 

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