This tool allows you to reset the password of a single user, multiple users at a time, or all users on your domain, and/or force users to change their own passwords upon their next login. You may also use this tool to schedule the future and routine resets of passwords.
Reset a Single User's Password
- Navigate to User's Profile Page and click Reset Password
- Optional: Enter a new password, or have one randomly generated (leave this field blank if you would like the user to be prompted to enter their own new password on next sign-in; choose option C below instead.)*†
- Optional: Choose to require password change on next sign-in (leave this box unchecked if you wish to enter a new password for the user; choose option B above instead.)*
* At least one of these password reset options must be selected. Both can also be used in conjunction, if you wish to assign your user a new password, and then require them to update to another password of their choosing, at next sign-in.
† If you enter a new password for a user, you will have to provide the user with their new password via a safe communication channel outside of Google Services, to which they will be blocked by the password change.
Note: Resetting a user's password or requiring a password change on next sign-in will log the user out of any existing open Google sessions.
Reset Multiple Users, Groups, OUs, or All Users
Navigate to Tools > Users > Passwords, and select either Reset Passwords or Create a Password Policy. Both items will begin with the same steps.
Optional: choose to require password change on next sign-in.
Note: If you enter a new password for your users, you will have to provide them with their new password via a safe communication channel outside of Google services, to which they will be blocked by the password change.
Reset Passwords Using a Spreadsheet
You can also require multiple users to change their passwords upon their next sign-in using our Bulk Edit Users workflow.
After following the instructions to export your user directory spreadsheet, type YES in column G for each user who you wish to prompt to reset. Return to the instructions to import your sheet with changes.
What Users See
Upon their next sign-in, users will be prompted to create a new password that complies with Google's password strength and length specifications.
If a user is currently signed in, they will have to change their password on next sign-in only after being signed out.
If your users are receiving email on their mobile devices, they will stop receiving messages until they update their Google password.
Important / Requirements
- When resetting a user account to a specific password, please note that the password you enter must comply with any minimum strength requirements set for your domain in the Admin Console.
- If you enter a new password for a user, you will have to provide the user with their new password via a safe communication channel outside of Google Services, to which she will be blocked by the password change.
- Resetting a user's password or requiring a password change on next sign-in will log the user out of any existing open Google sessions.
- If your domain's security settings in the Admin Console include a SAML-based Single Sign-On configuration, the "Require password change" at next sign-in option in BetterCloud's password tool will not work, and the password change action will fail.