Passwords

Reset a Single User's Password

1. Navigate to User's Profile Page and click Reset Password
2. Optional: Enter a new password, or have one randomly generated (leave this field blank if you would like the user to be prompted to enter their own new password on next sign-in; choose option C below instead.)*^†
3. Optional: Choose to require password change on next sign-in (leave this box unchecked if you wish to enter a new password for the user; choose option B above instead.)*

* At least one of these password reset options must be selected. Both can also be used in conjunction, if you wish to assign your user a new password, and then require them to update to another password of their choosing, at next sign-in.

^† If you enter a new password for a user, you will have to provide the user with their new password via a safe communication channel outside of Google Services, to which they will be blocked by the password change.

Note: Resetting a user's password or requiring a password change on next sign-in will log the user out of any existing open Google sessions.

Reset Multiple Users, Groups, OUs, or All Users

Navigate to Tools > Users > Passwords, and select either Reset Passwords or Create a Password Policy. Both items will begin with the same steps.

 

Enter a new password, or have one randomly generated (leave this field blank if you would like your users to be prompted to enter their own new password on next sign-in.)

 

Select User(s) Group(s), OU(s), or All and click Continue.Review your settings, and select from the following options:

 

Apply Now will apply these changes immediately, in a one-time application to your users' accounts.

 

Schedule and Apply will create a password policy to house your settings, allowing you to schedule routine password resets for the selected users on your domain.

Reset Passwords Using a Spreadsheet

You can also require multiple users to change their passwords upon their next sign-in using our Bulk Edit Users workflow.

After following the instructions to export your user directory spreadsheet, type YES in column G for each user who you wish to prompt to reset. Return to the instructions to import your sheet with changes.

What Users See

Upon their next sign-in, users will be prompted to create a new password that complies with Google's password strength and length specifications.

If a user is currently signed in, they will have to change their password on next sign-in only after being signed out.

If your users are receiving email on their mobile devices, they will stop receiving messages until they update their Google password.

Important / Requirements

• When resetting a user account to a specific password, please note that the password you enter must comply with any minimum strength requirements set for your domain in the Admin Console.
• If you enter a new password for a user, you will have to provide the user with their new password via a safe communication channel outside of Google Services, to which she will be blocked by the password change.
• Resetting a user's password or requiring a password change on next sign-in will log the user out of any existing open Google sessions.
• If your domain's security settings in the Admin Console include a SAML-based Single Sign-On configuration, the "Require password change" at next sign-in option in BetterCloud's password tool will not work, and the password change action will fail.