When integrating a new application with your BetterCloud instance, the overall installation process is consistent. However, each integration is different, and may require varying levels and types of authentication. This article provides instructions for configuring and collecting all the information you need in order to add the ServiceNow integration in BetterCloud.
BetterCloud requires authentication with a username & password. The credentials of this account must be associated with a user that has the Admin role.
When adding the ServiceNow integration you must enter your Admin credentials. This will be the username & password used to log into your ServiceNow instance.
ServiceNow URL Subdomain
Navigate to your ServiceNow Instance. The ServiceNow URL Subdomain will be visible in the URL bar:
In BetterCloud, you'll include just the portion of the URL specific to your ServiceNow instance: