Integrating Freshservice with BetterCloud

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When integrating a new application with your BetterCloud instance, the overall installation process is consistent. However, each integration is different, and may require varying levels and types of authentication. This article provides instructions for configuring and collecting all the information you need in order to add the Freshservice integration in BetterCloud.

BetterCloud requires you to enter the following information when integrating with Freshservice:

  • Username (Admin email address)
  • Password
  • freshserviceHost

We also recommend limiting the execution rate to 1 request per second.

Please note:

  • Some actions require Freshservice Forest
  • We recommend connecting with Admin or Account Admin credentials

Freshservice Host

The Freshservice Host variable can be found in the URL of your Freshservice domain. For example, if your Freshservice URL is "yourDomain.freshservice.com", the Freshservice Host variable would be "yourDomain".

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Once you have successfully added the integration, your username, password, and host can all be updated at any time from your integration’s configuration.

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