Some Salesforce Alerts require you to have Salesforce Shield and Real-Time Event Monitoring enabled as an additional add-on to your Salesforce plan. Once these services are enabled, you can follow the steps below to verify that your Salesforce Event Monitoring is configured correctly for your BetterCloud Salesforce Alerts.
1. Log in to Salesforce and navigate to "Platform Tools" > "Events" > "Event Manager"
2. Ensure that "Streaming Data" is enabled for the "List View," "Login," "LoginAs," and "Report" Events