Integrating PagerDuty with BetterCloud

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When integrating a new application with your BetterCloud instance, the overall installation process is consistent. However, each integration is different, and may require varying levels and types of authentication. This article provides instructions for configuring and collecting all the information you need in order to add the PagerDuty integration in BetterCloud. 

BetterCloud uses Basic Authentication to integrate with PagerDuty. When adding this integration you must enter the following information:

  • pagerdutyApiKey
  • adminEmail

*Please Note: Only PagerDuty admins and account owners can generate API tokens. Additionally, access to PagerDuty REST APIs is only available on Team plans or higher.

API Key

In order to create an API key in PagerDuty, please carry out the following steps:

Under “Configuration” in the top menu, select “API Access.”

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Click “Create New API Key.”

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Give your API key a description. Please note that we cannot use a read-only API key to authenticate and take action from BetterCloud.

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Once you have created your new API key, you will be directed to a screen showing your unique API key. This key cannot be viewed again after this window is closed, so be sure to copy it now.

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After saving your integration, you will then need to enter additional information in the environment variables, which is described below.

Admin Email

This is the email address of the administrator account that generated your API token. Enter it in the adminEmail field when configuring your integration.

Once you have successfully added the integration, your API token and admin email will be available as an encrypted environment variable in your integration.

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