Known Issue: User aliases appearing in #Users tag


There is currently a known issue where Contacts being shared through BetterCloud for G Suite through the “Users (Sys)” tag are pushing out with Users’ aliases. We are currently working with Google Support to see if this was caused by a change on their end, as all aliases are now appearing under the “Other Email” fields of Users’ contact information where they were not previously.


Selecting “Hide aliases” in the Google Admin Console settings or selecting to “Exclude aliases and nicknames for domain's users” on the Users (Sys) contact tag itself will not hide these aliases.

If you have any further questions, please do not hesitate to reach out at or through in-app chat and we will give updates as we receive them.

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