Scheduled Syncs per Provider

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Every provider that we connect with has different methods which allow us to pull information into BetterCloud. Once we receive and process the information, it will automatically display in the grids in BetterCloud and take action if it meets the conditions of Alerts or Workflows. These schedules differ across providers to prevent us from hitting different API rate limits.

Please note: The sync times below are how often we retrieve the new data from the provider. It is possible that the data will take a bit longer to process through our system. If you find that data is taking a long time to update in BetterCloud please contact support by utilizing the in-app chat on the bottom right corner of the page or email support@bettercloud.com.

Types of Syncs

BetterCloud syncs information in two different ways: Push notifications and Activity feed. 

Push notifications: If an entity is subscribed to push notifications, the provider automatically sends us a message within a few minutes.

Activity feed: If an entity is updating via the activity feed, we go to the provider at a specified interval to retrieve any changes in that window.

Scheduled syncs per provider

Box 

Users and Groups: Every 5 minutes

Files: Every 10 minutes

Dropbox

Users and Groups: Every 2 minutes

Files: Every 10 seconds

Google

Users, Groups, and Org Units: Every 5 minutes

User settings (email forwarding, email filters, etc): Every 36 hours

Files: Push notifications as received from the provider

Atlassian

Users and Groups: Every 15 minutes

O365

Users: Every 5 minutes

Groups: Every 15 minutes

Namely

Users and Groups: Every 15 minutes

Okta

Users: Every minute

Groups: Every hour

Salesforce

Users and Groups: Every 10 minutes

Slack

All Slack data is retrieved via push notifications

Zendesk

Users: Every 5 minutes

Groups and Organizations: Every 30 minutes

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