Every provider that we connect with has different methods which allow us to pull information into BetterCloud. Once we receive and process the information, it will automatically display in the grids in BetterCloud and take action if it meets the conditions of Alerts or Workflows. These schedules differ across providers to prevent us from hitting different API rate limits.
Please note: The sync times below are how often we retrieve the new data from the provider. It is possible that the data will take a bit longer to process through our system. If you find that data is taking a long time to update in BetterCloud please contact support by utilizing the in-app chat on the bottom right corner of the page or email support@bettercloud.com.
Types of Syncs
BetterCloud syncs information in two different ways: Push notifications and Activity feed.
Push notifications: If an entity is subscribed to push notifications, the provider automatically sends us a message within a few minutes.
Activity feed: If an entity is updating via the activity feed, we go to the provider at a specified interval to retrieve any changes in that window.
Scheduled syncs per provider
Box
Users and Groups: Every 5 minutes
Files: Every 10 minutes (Changes can take several days to sync into BetterCloud. We are working on optimizations to sync these changes in quicker)
Dropbox
Users and Groups: Every 2 minutes
Files: Every minute
Users, Groups, and Org Units: Every 5 minutes
User settings (email forwarding, email filters, etc): Every 12 hours
Files: Push notifications as received from the provider
Note: All Group creations, deletions, and membership updates orchestrated from within the Google Groups console are omitted from the 5 minute Activity Feed syncs and will be captured within 24 hours by a separate full sync.
O365
Users: Every 5 minutes
Groups: Every 15 minutes
Files: Every 30 seconds
Namely
Users and Groups: Every 15 minutes
Okta
Users: Every minute
Groups: Every 5 minutes
Note: Certain user updates, including updates to administrator privileges, sync every 7 days
OneLogin
Users, Groups and role memberships: every 5 minutes
Adding Users to a group: 5 minutes
Removing a user from a group: Once a day
Roles: 24 hours
Note: Group removals in OneLogin are not synced in every 5 minutes. These removals will be synced with BetterCloud once every 24 hours on a separate full sync.
Salesforce
Users and Groups: Every 10 minutes
Slack
Users, user groups, and channel memberships: Push notifications as received from the provider
Channels: Every 15 minutes
Files: Push notifications as received from the provider
Zendesk
Users: Every 5 minutes
Groups and Organizations: Every 30 minutes