Connecting Zendesk in BetterCloud

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Through BetterCloud you can connect an array of different third party SaaS applications under one roof, including multiple instances of individual connectors. This allows you to have a full picture of your domain's integrations, data and accounts, and fosters integration and automation across the multiple platforms used by your organization in a single interface.

This article will guide you through the process of connecting Zendesk in BetterCloud. 

Connecting Zendesk

BetterCloud supports multiple instances of our available connectors. For example, if your organization utilizes multiple Slack teams or Zendesk accounts for different departments, they can all be connected to BetterCloud and managed through our tools. Therefore, don't be concerned if you have already connected an instance of Slack; you can always add another, and will be able to differentiate them across BetterCloud by the names you give them. 

When connecting an app, it is very important to complete these steps fully, and in the order prompted. 

1. Begin by navigating to the Connectors page in BetterCloud, and click on the "Add a new Zendesk" button:

2. From the Connector's flyout tab, click "Try Connector":

3. Enter your Zendesk instance's name in the "Zendesk Domain" field: this will be the "domainname" portion of your Zendesk instance's URL, when viewing it as  "domainname.zendesk.com". Then, click on the green "Grant Access" button below:

4.You will be automatically redirected to a page owned by this app, where you will be prompted to enter your login credentials and authorize permissions to BetterCloud.

If adding a second instance of a connector, you will need to sign in with the credentials associated with that instance. 

5. You will then be redirected back to your flyout tab in BetterCloud, where you will be prompted to name your new connector. After you have entered a name, click the green "Verify Access" button:

6. When access is verified, you will receive a successful notification to this effect at the top of the page. You will then be directed back to the Connectors page, where your new Zendesk instance will be visible:

Disconnecting Zendesk

To disconnect a Zendesk Connector that is no longer needed in your BetterCloud instance, please contact BetterCloud Support.

Viewing and Managing Connectors

Once instances of a Connector have been added to your BetterCloud instance, they will be appear in new ways throughout our app, and be distinguished by name. Please see our "Viewing and Managing Connectors" article for more information about how connectors will appear throughout BetterCloud.

Important / Requirements

  • Connecting third party apps will require that you have the necessary admin credentials in those services to grant permissions.
  • If you experience difficulties connecting apps to your BetterCloud instance, please contact Support.
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