Dropbox in BetterCloud



BetterCloud is now the leading SaaS Operations Management platform! This means that you can now integrate multiple apps into your BetterCloud workspace, and use our tools to seamlessly manage users and data across your organization.

This article will detail the sections and tools in BetterCloud where you can find integrated Dropbox functionality. 

Integrating Dropbox with BetterCloud

Before any functionality will be available for an app in BetterCloud, the app must first be connected and verified. You can find instructions for adding the Dropbox integration here.

If you are using the Dropbox Standard Plan, BetterCloud is unable to receive some events from your event feed due to API limitations. Your files will be synced in once Dropbox is added as an Integration, but newly created files afterwards will not be synced as they come in through the event feed.


Alerts in BetterCloud allow you customize notifications across your organization, helping you to stay up to date on priority items. There are a variety of alerts available for Dropbox in BetterCloud, which you can survey by clicking on the Triggered or Manage Alerts options in the left navigation menu. Once you are in the Manage Alerts view, you can filter by your Dropbox Integration to explicitly view your Dropbox Alerts:


Alerts in BetterCloud currently available for the Dropbox Integration can be found here: Dropbox Alerts in BetterCloud

For more information and instructions for setting up a new alert, please see here: Alerts


Users and groups from your domain's Dropbox account are available in the BetterCloud directory. They will be marked with the Dropbox logo in the Application column on each Directory page:


Please note that users may have accounts in more than one service, which would cause them to appear with multiple Integration icons listed if “Grouped”. More information about a particular user can be found by clicking on the directory name listed.

Read more about Users here: Users

Read more about Groups here: Groups

File Management

The Files section of BetterCloud is home to file and folder data from your integrations, including Dropbox.

Dropbox files and folders in Files section of the platform will be marked with the Dropbox icon and Integration name listed in the "Integration" column.



When viewing the Groups or Users Directory grid, an "Action" menu of available options will appear in the top right hand corner. Dropbox actions will be available for selection in the Action menu with or without the selection of entities on the grid.



Dropbox actions are available in the Workflow Builder, organized under the Dropbox header in the THEN section, and marked with the Dropbox logo. These can be combined with events, conditions and actions for other integrated apps, allowing you to build a truly cross-platform automation.

Additional events, conditions and actions for Dropbox are coming soon!



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