BetterCloud is now the leading SaaS Operations Management platform! This means that you can now integrate multiple apps into your BetterCloud workspace, and use our tools to seamlessly manage users and data across your organization.
This article will detail the sections and tools in BetterCloud where you can find integrated Zendesk functionality.
Connecting Zendesk to BetterCloud
Before any functionality will be available for an app in BetterCloud, the app must first be connected and verified. You can find instructions for connecting apps here: Connectors
Alerts in BetterCloud allow you customize notifications across your organization, helping you to stay up to date on priority items. There are a variety of alerts available for Zendesk in BetterCloud, which you can survey by clicking on the Triggered or Manage Alerts options in the left navigation menu. Once you are in the Triggered or Manage Alerts view, you can filter by your Zendesk Connector to explicitly view your Zendesk Alerts:
Alerts in BetterCloud currently available for the Zendesk Connector can be found here: Zendesk Alerts in BetterCloud
For more information and instructions for setting up a new alert, please see here: Alerts
Users and groups from your domain's Zendesk account are available in the BetterCloud directory. They will be marked with the Zendesk logo in the Application column on each Directory page:
Please note that users may have accounts in more than one service, which would cause them to appear with multiple application icons listed.
Read more about Users here: Users
Read more about Groups here: Groups
When entities are selected from primary grids and sub-grids in flyout tabs, an "Action" menu of available options will appear. If applicable, Zendesk actions will be available to select from the Action menu:
Zendesk actions are available in the Workflow Builder, organized under the Zendesk header in the THEN section, and marked with the Zendesk logo. These can be combined with events, conditions and actions for other integrated apps, allowing you to build a truly cross-platform automation.
Additional events, conditions and actions for Zendesk are coming soon!