Slack in BetterCloud

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BetterCloud is now the leading SaaS Operations Management platform! This means that you can now integrate multiple apps into your BetterCloud workspace, and use our tools to seamlessly manage users and data across your organization.

This article will detail the sections and tools in BetterCloud where you can find integrated Slack functionality. 

Connecting Slack to BetterCloud

Before any functionality will be available for an app in BetterCloud, the app must first be connected and verified. You can find instructions for connecting apps here: Connectors

If you have a Slack Enterprise Grid Plan, connecting both your Slack Organization and Slack Workspace are required for use of the Create User and Disable User actions.

Alerts

Alerts in BetterCloud allow you customize notifications across your organization, helping you to stay up to date on priority items. There are a variety of alerts available for Slack in BetterCloud, which you can survey by clicking on the Triggered or Manage Alerts options in the left navigation menu. Once you are in the Manage Alerts view, you can filter by your Slack Connector to explicitly view your Slack Alerts:

Slack_Alerts.png

Alerts in BetterCloud currently available for the Slack Connector are available here: Slack Alerts in BetterCloud

For more information and instructions for setting up a new alert, please see here: Alerts

Directory

Users and Channels from your domain's Slack team are available in the BetterCloud Directory: users will be listed in the Users Directory, and channels will be listed in the Groups Directory. They will be marked with the Slack logo and Slack Connector name in the Connectors column on each Directory page:

Directory_Slack_Users_and_Groups.png 

Please note that users may have accounts in more than one service, which would cause them to appear with multiple Connector icons listed. More information about a particular user can be found by clicking on the directory name listed.

Read more about Users here: Users

Read more about Groups here: Groups

If you are using Slack Enterprise Grid and want to use the Create User and Disable User actions in BetterCloud, you will need to connect both the Slack Organization and Slack Workspace due to the way the SCIM API functions. Connecting the Organization is required to use this API on the Enterprise Grid plan, and connecting the Workspace is required to sync in your Directory data. 

2_Slack_Connectors.png

File Management

The Files section of BetterCloud is home to file and folder data from connected apps, including Slack.

Slack files and folders in Files section of the platform will be marked with the Slack icon and Connector name listed in the "Connector" column.

Slack_Files.png

Actions

When viewing the Groups or Users Directory grid, an "Action" menu of available options will appear in the top right hand corner. Slack actions will be available for selection in the Action menu with or without the selection of entities on the grid.  

Actions_in_Slack.png

 

If you are using Slack Enterprise Grid and want to use the Create User and Disable User actions in BetterCloud, you will need to connect both the Slack Organization and Slack Workspace due to the way the SCIM API functions. Connecting the Organization is required to use this API on Enterprise Grid, and connecting the Workspace is required to sync in your Directory data.

Workflows

Slack actions are available in the Workflow Builder, organized under the Slack header in the THEN section, and marked with the Slack logo. These can be combined with events, conditions and actions for other integrated apps, allowing you to build a truly cross-platform automation.

Slack_actions_in_WFs.png

Additional events, conditions and actions for Slack are coming soon!

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