[Slack] Workflows Error Message: Add to Channel

Follow

Contents

If you received the following error message in response to this Slack action in your workflow, this article can help you troubleshoot possible causes: 

"Why it failed:

This action may have failed for one of the following reasons: Channel has been archived or does not exist, workflow creator does not have permission to access this channel, Slack team does not support additions to this channel, user does not have permission to be added to this channel.

Our suggestion:

Please check if: (1) Channel is active, (2) workflow creator has necessary permissions, (3) affected user has necessary permissions, (4) Slack team settings support this action."

In this case, the action in your workflow may have failed for one of following reasons: the channel in question may not exist, the creator of the workflow does not have the necessary permissions in Slack to make this addition, the user in question does not have the necessary access permissions to join this channel, or the settings for your Slack team may not support this action. For troubleshooting each of these items, please read on below.

Channel is Active

To confirm that the noted channel is active in your Slack team, please navigate into your Slack instance. Locate the channel among your list in the left navigation bar, or click on the "Channel" header to browse and search for it. 

If you cannot find your channel, it may not exist or has since been archived or deleted. Archived or deleted channels cannot be restored to an active state.

Workflow Creator Has Necessary Permissions

To ensure that the user creating the workflow has adequate permissions in Slack to support this action, please confirm their status by navigating to the Manage your team Slack page: 

You can view a full list of Slack roles and permissions here.

Affected User Has Necessary Permissions

To ensure that the user being affected by the workflow has adequate permissions in Slack to support this action, please confirm their status by navigating to the Manage your team Slack page: 

You can view a full list of Slack roles and permissions here.

Slack Team Settings Support This Action

To ensure that your Slack team's settings support this action, please review them here

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request