Workflows Error Message: Delegate User's Email



If you received the following error message in response to your workflow, this article can help you troubleshoot possible causes:   

"Why it failed: 

This action may have failed for one of the following reasons: User is suspended; User recently unsuspended; User has ‘require password change at next login’ enabled; User has not logged in and accepted Google’s Terms of Service; Delegation pairing already exists as ‘Pending/Rejected/Accepted’; Already 25 delegation pairings for this user.

Our suggestion:

Please check if: (1) The user is suspended or has 'require password change at next login' enabled (2) The user was recently unsuspended. If this is the case you will need to wait up an hour until you can create the delegation (3) The user has logged in and accepted Google's Terms of Service (4) There are not currently 25 delegation pairings for this user's inbox - this is a hard limit imposed by Google (5) The delegation pairing already exists (6) The delegation was originally created on Google's side and the invitation is still either in a 'pending', 'rejected', or 'expired' state (7) You are using the Free version of Google Apps (this feature is unavailable for the Free version)."

Important / Requirements

  • To successfully create a delegation ensure that:
    • Both users involved are ACTIVE (not suspended, or deleted.) If you have recently restored a user, there can be a delay of up to an hour after restoration, before you can delegate their inbox.
    • Any newly created users have logged in to their Google accounts at least once, and accepted Google's terms of service.
    • 'Let users delegate access to their mailbox to others in the domain' is enabled in the Admin Console. This is found by navigating to > Apps > G Suite > Gmail > User settings.
    • The user being accessed does not have 'Require password change on next sign in' applied. This is found by locating the user in the Admin Console and navigating to > Users > Account > Password.
  • If a delegation pairing was originally created in Gmail via an invitation, but that invitation was not either ‘accepted’ or ‘rejected’, you will need to cancel it directly from within the invitee's inbox first, in order to create the delegation anew in BetterCloud.
  • A user's inbox can only be delegated to a maximum of 25 users.
  • The delegation will fail if a duplicate pairing already exists.
  • Editions: This feature is unavailable for the legacy edition of Google Apps (Free)
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