*Please note: Google has eliminated services required by the Apps Butler to function - therefore, the Apps Butler has officially been deprecated by BetterCloud. Supporting articles in the BetterCloud Help Center will remain until all components of the Apps Butler tool have been removed from the BetterCloud for G Suite app.
The Apps Butler is only compatible with Google Chat, not Hangouts. However if you have already switched over to Google Hangouts your users can revert back to chat. This article will show you how to change the name of Apps Butler for your users so when you communicate to them via Apps Butler the chat they receive will be from a name chosen by you.
Step 1: Revert to chat
To revert back to Google Chat a user must click on their name in the Hangouts display in gmail and then select "Revert to old chat" at the bottom
Step 2: Add to contacts
Next you will want to create a Shared Contact in BetterCloud which you can name whatever you would like the Apps Butler to display as to your users. It must have the following:
- a.) "firstname.lastname@example.org" as an email address
- b.) must be tagged with the tag "Google Shared Contact (Sys)"
Step 3: Invite Users
Now you are ready to invite your users to use Apps Butler which you can do from here
Step 4: Accept Invitation
Once the user(s) accept the invitation they will be able to use Apps Butler and it will display as the name you chose