- Who counts as a user?
- Do I pay for unused licenses?
- What are the payment terms?
- Can I downgrade?
- How long does it take to activate?
- How do I renew my BetterCloud subscription?
- What currency am I billed in?
- How can I go about receiving a discount?
- How do I upgrade?
- What payment options do you accept?
- No option to select Non-Profit
- Is there a minimum purchase order?
- How do I know which version I am on?
For more information on BetterCloud's new pricing plans, and what to expect when your existing subscription approaches renewal, please click here: BetterCloud Pricing and Plans
Who counts as a user: admins or everyone on the domain?
All Active and Suspended user accounts on the domain. Unused licenses do not count and you will not be charged for them.
Once I’ve purchased, can I downgrade or cancel my subscription?
Of course - you may uninstall the app or downgrade to a lower version at anytime, if available, but you will not be refunded for the subscription period that you have already paid for.
In the future, if I decide to upgrade, how long does it take to roll over once I purchase?
It should be instant, but it can take up to 2 hours to be reflected in the "Account" section of BetterCloud for G Suite. If your version doesn't change after this point, please Submit a Billing Inquiry.
How do I renew my BetterCloud subscription?
Your BetterCloud subscription will renew automatically - beginning 90 days out from this renewal date, the primary point of contact for your subscription will receive email reminders to this effect. If you would like to opt out of auto-renewal please send a request to firstname.lastname@example.org.
What currency am I billed in?
BetterCloud bills exclusively in US dollars. Currency conversion is handled by the card issuer, country, etc.
I have a large domain, how can I go about receiving a discount?
For domains of a certain size looking for a discount, you can contact email@example.com to discuss what options may be available to you.
How do I upgrade my subscription?
Please contact firstname.lastname@example.org for the options available to you.
What payment options do you accept?
Credit or Debit card - Visa, MasterCard, American Express, and Discover.
Do you offer special pricing for Education/Non-profits?
Yes, we do! Please contact us for custom quote for your domain.
I don’t see an option to upgrade as Edu/Non-profit, how can I get the special rate?
Email email@example.com and we can process this manually.
Is there a minimum purchase order?
Yes, there is. Please contact us for more information, and for a custom quote based on your organization's needs.
How do I know which version I am on?
You can find instructions for locating your BetterCloud version here.