BetterCloud Billing FAQ



Click here to see the BetterCloud Pricing Page

For more information on BetterCloud's new pricing plans, and what to expect when your existing subscription approaches renewal, please click here: BetterCloud Pricing and Plans

Who counts as a user: admins or everyone on the domain?

All Active and Suspended user accounts on the domain. Unused licenses do not count and you will not be charged for them.

Do I pay for unused licenses?

No, you will only pay for Active and Suspended users on your domain.

What are the payment terms? (e.g. month-to-month, 6-month, 1-year)

Per user, annually.

Once I’ve purchased, can I downgrade or cancel my subscription?

Of course - you may uninstall the app or downgrade to a lower version at anytime, if available, but you will not be refunded for the subscription period that you have already paid for. 

In the future, if I decide to upgrade, how long does it take to roll over once I purchase?

It should be instant, but it can take up to 2 hours to be reflected in the "Account" section of BetterCloud for G Suite. If your version doesn't change after this point, please Submit a Billing Inquiry.

How do I renew my BetterCloud subscription?

Your BetterCloud subscription will renew automatically - beginning 90 days out from this renewal date, the primary point of contact for your subscription will receive email reminders to this effect. If you would like to opt out of auto-renewal please send a request to

What currency am I billed in?

BetterCloud bills exclusively in US dollars. Currency conversion is handled by the card issuer, country, etc.

I have a large domain, how can I go about receiving a discount?

For domains of a certain size looking for a discount, you can contact to discuss what options may be available to you.

How do I upgrade my subscription?

Please contact for the options available to you. 

What payment options do you accept?

Credit or Debit card - Visa, MasterCard, American Express, and Discover.

Do you offer special pricing for Education/Non-profits?

Yes, we do! Please contact us for custom quote for your domain. 

I don’t see an option to upgrade as Edu/Non-profit, how can I get the special rate?

Email and we can process this manually.

Is there a minimum purchase order?

Yes, there is. Please contact us for more information, and for a custom quote based on your organization's needs. 

How do I know which version I am on?

You can find instructions for locating your BetterCloud version here

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