Zendesk Alerts in BetterCloud

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Alerts in BetterCloud can be enabled and customized for your domain, to help keep you apprised of security concerns and monitor important settings. Alerts can also be used to trigger Workflows, allowing you to dynamically manage security concerns, redundancies, and routine admin tasks across your organization.

The following is a list of alerts currently available in BetterCloud from the Zendesk Connector.  

 

Administrator Added

Severity: Critical

Description: Users that have had super administrator permissions added

Trigger: Alert me when Administrator Added exceeds threshold of 1

 

Administrator Removed

Severity: Major

Description: USers that have had their super administrator permissions removed

Trigger: Alert me when Administrator Removed exceeds threshold of 1

 

New Agent Added

Severity: Major

Description: A new agent has been added to your team

Trigger: Alert me when New Agent Added exceeds threshold  of 1

 

New Organization Added

Severity: Minor

Description: A new organization has been added to your team

Trigger: Alert me when New Organization Added exceeds threshold of 1

 

Suspended User Count Exceeds Threshold

Severity: Major

Description: The number of users currently suspended has exceeded the threshold set

Trigger: Alert me when Suspended User Count Exceeds Threshold exceeds threshold of 3

 

Users with No Phone Number

Severity: Minor

Description: Users that are missing a Phone Number in their profile

Trigger: Alert me when Users with No Phone Number exceeds threshold of 1

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