Alerts in BetterCloud can be enabled and customized for your domain, to help keep you apprised of security concerns and monitor important settings. Alerts can also be used to trigger Workflows, allowing you to dynamically manage security concerns, redundancies, and routine admin tasks across your organization.
The following is a list of alerts currently available in BetterCloud from the Zendesk Connector.
Administrator Added
Severity: Critical
Description: Users that have had super administrator permissions added
Trigger: Alert me when Administrator Added exceeds threshold of 1
Administrator Removed
Severity: Major
Description: USers that have had their super administrator permissions removed
Trigger: Alert me when Administrator Removed exceeds threshold of 1
New Agent Added
Severity: Major
Description: A new agent has been added to your team
Trigger: Alert me when New Agent Added exceeds threshold of 1
New Organization Added
Severity: Minor
Description: A new organization has been added to your team
Trigger: Alert me when New Organization Added exceeds threshold of 1
Suspended User Count Exceeds Threshold
Severity: Major
Description: The number of users currently suspended has exceeded the threshold set
Trigger: Alert me when Suspended User Count Exceeds Threshold exceeds threshold of 3
Users with No Phone Number
Severity: Minor
Description: Users that are missing a Phone Number in their profile
Trigger: Alert me when Users with No Phone Number exceeds threshold of 1