The login experience for the new BetterCloud app has been enhanced, in order to utilize an updated interface and additional authentication protocols. This article will detail what to expect when you log in.
1. When you navigate to the new BetterCloud at app.bettercloud.com, you'll be presented with the following screen, which will direct you to use either your Google, Microsoft, or Okta domain credentials to log in. Click the relevant button to proceed.
2. From here, you will be redirected to a secure site associated with your domain provider, where you can enter your account username. Remember to log in with the account that has been granted role based privileges in BetterCloud!
If you select Google for your login, the URL of your secure site will begin with https://accounts.google.com/signin/oauth. Enter your Google account's primary email address, and click "Next":
If you select Microsoft for your login, the URL of your secure site will begin with https://login.microsoftonline.com/common/oauth2/. Enter your Microsoft account's primary email address, and click "Next":
If you select Okta for your login, you will need to enter your Okta Domain URL. This is the URL used when registering or adding the Okta integration.
Enter your Okta credentials on the following Okta SSO page account's primary email address, and click "Next":
3. In the final step, each provider will prompt you to enter your account password. When you click either "Next" or "Sign In", you will be redirected back to app.bettercloud.com in a logged-in state.
If you are unable to successfully log into BetterCloud, please consult our troubleshooting guide.
You can sign out of the platform with the Sign Out button in the bottom left corner.
Otherwise, sessions will remain active for 10 hours. At that point, inactive user sessions will expire. If a user is actively using the platform, their session will last up to 24 hours.
If you have any questions or concerns about this experience, please contact BetterCloud Support.