The login experience for the new BetterCloud app has been enhanced, in order to utilize an updated interface and additional authentication protocols. This article will detail what to expect, when you log in.
1. When you navigate to the new BetterCloud at app.bettercloud.com, you'll be presented with the following screen, which will direct you to use your Google domain credentials to log in. Click the "Sign in with Google" button to proceed:
2. From here, you will be redirected to a secure Google login site, the URL of which will begin with https://accounts.google.com/signin/oauth. Enter your Google account's primary email address, and click "Next":
Please Note: On this page, you will also see the prompt "Sign in to continue to auth0.com" - Auth0 is the service provider that BetterCloud uses for additional authentication purposes. Both the prompt you see on this page, and the popup box that appears if you click on "auth0.com" have been approved by BetterCloud and are expected behavior. We are currently working with Auth0 to remove the mention of their services from our login experience, to mitigate any confusion.
3. In the final step, Google will prompt you to enter your account password. When you click "Next" on this page, you will be redirected back to app.bettercloud.com in a logged-in state.
If you have any questions or concerns about this experience, please contact BetterCloud Support.