When configuring a new integration in BetterCloud, the app in question will require that certain access permissions be granted to BetterCloud. Typically, only admin level users in the associated app can grant these permissions.
We recommend using a service account when installing integrations. This will prevent an interruption in service in the case that an installing user loses the necessary permissions to authenticate in the future.
Below is a list of our available integrations, along with the admin level necessary to grant permissions. For assistance locating or assigning an admin in a particular app, please click on the associated external link.
Google - Super Admin
Slack - Owner or Administrator
Please note: If you have your Slack instance set to only allow owners to manage Approved Apps and custom integrations, any installation by a Slack Administrator will fail. Please ensure that an Owner connects Slack to BetterCloud.
Zendesk - Owner or Administrator
Dropbox - Team admin
Namely - Namely administrator
[No public documentation available]
Salesforce - Salesforce System Administrator
Okta - Super Admin
Azure AD - Global admin and Application admin
Office 365 - Global administrator
OneLogin - OneLogin Super User or Account Owner
Box - Primary Admin