When configuring a new connector in BetterCloud, the app in question will require that certain access permissions be granted to BetterCloud. Typically, only admin level users in the associated app can grant these permissions.
We recommend using a service account when installing connectors. This will prevent an interruption in service in the case that an installing user loses the necessary permissions to authenticate in the future.
Below is a list of our available connectors, along with the admin level necessary to grant permissions. For assistance locating or assigning an admin in a particular app, please click on the associated external link.
Google - Super Admin
G Suite Administrator Help: Assign Administrator Roles to a User
Slack - Owner or Administrator
Slack Help Center: Owners and Administrators
Please note: If you have your Slack instance set to only allow owners to manage Approved Apps and custom integrations, any installation by a Slack Administrator will fail. Please ensure that an Owner connects Slack to BetterCloud.
Zendesk - Owner or Administrator
Zendesk Support: Managing Users
Dropbox - Team admin
Dropbox Help Center: How to I make someone on my Business account an admin?
Namely - Namely administrator
[No public documentation available]
Salesforce - Salesforce System Administrator
Salesforce: Add or Change Salesforce System Administrators
Okta - Super Admin
Okta Help Center: Administrators
Office 365 - Global administrator
Microsoft Office Support: Assign admin roles in Office 365 for business
Box - Primary Admin
Box Community: Transferring Admin Privileges to Another User