Through BetterCloud you can add an array of different SaaS integrations under one roof, including multiple instances of individual integrations. This allows you to have a full picture of your domain's integrations, data and accounts, and fosters integration and automation across the multiple platforms used by your organization in a single interface.
This article will provide more information about enabling new and/or additional integrations.
Adding an Integration
Integrations can be installed from the Integration Center, available from the navigation menu on the left side of the screen.
Click on an integration to view the Actions, Assets, and Alerts that will be available once it has been installed, as well as a selection of the use cases the integration supports. Underneath the integration's logo, locate the "Install" button.
Every integration's installation process is slightly different, but all will require that you enter either some type of authentication or specific environment variables. Depending on the integration, the install button will either direct you to a review screen that initiates a guided installation process:
Or to a prompt for the necessary API tokens, username and password, and/or environment variables:
The information you are prompted for represents all the information we need in order to successfully integrate with the application. We provide documentation on where to collect all the required information in the Integrations section of the help center. Articles are also linked under the "Additional Resources" area when viewing the integration's details in the Integration Center.
BetterCloud supports multiple instances of our available integrations. For example, if your organization utilizes multiple Slack teams or Zendesk accounts for different departments, they can all be integrated with BetterCloud and managed through our tools. Therefore, don't be concerned if you have already added an instance of a particular integration; you can always add another, and will be able to differentiate them across BetterCloud by the names you give them.
Viewing, Managing, and Deleting Integrations
Once multiple instances of an integration have been added to your BetterCloud instance, they will be appear in new ways throughout our app, and be distinguished by name. Please see our "Viewing, Managing, and Deleting Integrations" article for more information about how integrations will appear throughout BetterCloud.
Important / Requirements
- Adding integrations requires that you have the necessary admin credentials in those services to grant permissions.
- Names for your integration cannot exceed 30 characters.
- Please note that some integrations may require additional installation or verification steps outside of BetterCloud. We provide documentation on where to collect all the required information in the Integrations section of the help center.
- If you experience difficulties adding integrations to your BetterCloud instance, please contact Support.