Adding New/Multiple Connectors

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Through BetterCloud you can connect an array of different third party SaaS applications under one roof, including multiple instances of individual connectors. This allows you to have a full picture of your domain's integrations, data and accounts, and fosters integration and automation across the multiple platforms used by your organization in a single interface.

This article will guide you through the process of creating new and/or additional connectors. 

Connecting an App

BetterCloud supports multiple instances of our available connectors. For example, if your organization utilizes multiple Slack teams or Zendesk accounts for different departments, they can all be connected to BetterCloud and managed through our tools. Therefore, don't be concerned if you have already connected an instance of a particular app; you can always add another, and will be able to differentiate them across BetterCloud by the names you give them. 

However there are a few details to note, when connecting a new app: 

  • The types and number of permissions to accept, and the acceptance process on third party sites will vary from app to app: some connectors may require additional installation or verification steps outside of BetterCloud. When connecting Namely and Atlassian in particular, please see the Connectors section of the Help Center, where there are step-by-step walkthrough articles for each app requiring these additional steps. 
  • Google is currently the only connector that BetterCloud does not support multiple instances of. This is due to Google being the primary identity provider for your domain.  
  • Please make sure that you hold the appropriate admin level in the app that you are attempting to connect. 

When connecting an app, it is very important to complete these steps fully, and in the order you are prompted. In this example, we'll be connecting an instance of the Slack app.

Begin by navigating to the Connectors page in BetterCloud:

Click on the "Add a new [connector name]" link on the app you wish to connect, and then "Try Connector" from the associated app's flyout tab:

Click on the green "Accept Scopes" button in the center of the tab:

You will be automatically redirected to a page owned by this app, where you will be prompted to enter your login credentials and authorize permissions.

If adding a second instance of a connector, you will need to sign in with alternate credentials :

You will then be redirected back to your flyout tab in BetterCloud, where you will be prompted to name your connector. After you have entered a name, click the green "Verify Access" button:

When access is verified, you will receive a successful notification to this effect at the top of the page. You will then be directed back to the Connectors page, where your new connector instance will be visible:

Disconnecting and App

To disconnect an app that is no longer needed in your BetterCloud instance, please contact Support.

Viewing and Managing Connectors

Once multiple instances of a connector have been added to your BetterCloud instance, they will be appear in new ways throughout our app, and be distinguished by name. Please see our "Viewing and Managing Connectors" article for more information about how connectors will appear, throughout BetterCloud.

Important / Requirements

  • Connecting third party apps will require that you have the necessary admin credentials in those services to grant permissions.
  • Please note that some connectors may require additional installation or verification steps outside of BetterCloud. When connecting Namely and Atlassian, please see the Connectors section of the Help Center, where there are step-by-step walkthrough articles for each app requiring these additional steps. 
  • Google is currently the only connector that BetterCloud does not support multiple instances of. This is due to Google being the primary identity provider for your domain. 
  • If you experience difficulties connecting apps to your BetterCloud instance, please contact Support.
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