Atlassian in BetterCloud



BetterCloud is now the leading SaaS Operations Management platform! This means that you can now integrate multiple apps into your BetterCloud workspace, and use our tools to seamlessly manage users and data across your organization.

This article will detail the sections and tools in BetterCloud where you can find integrated Atlassian functionality. 

Connecting Atlassian to BetterCloud

Before any functionality will be available for an app in BetterCloud, the app must first be connected and verified. General instructions for connecting apps can be found here: Connectors

Important: Atlassian requires additional security steps to be taken within their product, before connection with BetterCloud is possible. For a full set of instructions for this connector, please click here: Atlassian Connector Walkthrough


Alerts in BetterCloud allow you customize notifications across your organization, helping you to stay up to date on priority items. Initial alerts are available for Atlassian in BetterCloud, with more coming soon, which you can survey by clicking on the Atlassian menu item in Alert settings. 

Here's how to get there: 

Alerts currently available for the Atlassian Connector can be found here: Atlassian Alerts in BetterCloud

For more information and instructions for setting up a new alert, please see here: Alerts


Users and groups from your Atlassian instance are available in the BetterCloud Directory. They will be marked with the Atlassian logo in the Application column on each Directory page:

Please note that users may have accounts in more than one service, which would cause them to appear with multiple application icons listed.

Read more about Users here: Users

Read more about Groups here: Groups


When entities are selected from primary grids and sub-grids in flyout tabs, an "Action" menu of available options will appear. If applicable, Atlassian actions will be available to select from the Action menu: 


Initial Atlassian THEN actions are available in the Workflow Builder, organized under the Atlassian header and marked with the Atlassian logo. These can be combined with events, conditions and actions from other integrated apps, allowing you to build a truly cross-platform automation.

To view a full list of available Atlassian events, conditions and actions, and read more about what they do, please see here.

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request