BetterCloud Support Hours and Information


BetterCloud offers support through email ticketing and Live Chat in the BetterCloud app. We're available Monday through Friday, from 9:00 am to 6:00 pm Eastern Time. 

We will be closed during the following US holidays:

  • New Year's Day - January 1
  • Memorial Day - Last Monday in May
  • US Independence Day - July 4
  • Labor Day - First Monday in September
  • Thanksgiving - Fourth Thursday in November
  • Day After Thanksgiving - Fourth Friday in November
  • Christmas - December 25
  • Day After Christmas - December 26

When a holiday falls on Saturday, we will be closed on the preceding Friday. When a holiday falls on Sunday, we'll be closed on the following Monday.


More information about BetterCloud Support:

Open a Support ticket in the Help Center

How to contact Support in the BetterCloud app

Life of a Support Ticket

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