Salesforce Events, Conditions, and Actions in Workflows

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Contents

This article provides an overview of the available events (WHEN), conditions (IF), and actions (THEN) that you'll find in Workflows, from the Salesforce Connector in BetterCloud.

Events

Alerts

Administrator Count Exceeds threshold

The number of Salesforce Administrators has exceeded the threshold set

Users with No Department

Users who are missing a department in their profile

Users with No First Name

Users who are missing a first name in their profile

Users with No Manager

Users who are missing a manager in their profile

Users with No Phone Number

Users who are missing a phone number from their profile

Users with No Title

Users who are missing a title in their profile

User’s Department Changes

Users that have their department changed in Salesforce

Conditions

In order to scope your Workflow triggers further, you can add conditions directly to custom Alerts you configure from the Alerts grid.

Actions

All actions can be taken manually from the "Actions" dropdown menu in the upper right corner of the BetterCloud screen, if applicable, or added to a Workflow as a THEN action for automation. For a full list of the currently available Salesforce actions, please see our actions library.

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