Zendesk Events, Conditions, and Actions in Workflows



This article provides an overview of the available events (WHEN), conditions (IF), and actions (THEN) that you'll find in Workflows, from the Zendesk integration in BetterCloud.



The following Alerts can be used as Workflow events:

Administrator Added

Description: Users that have had super administrator permissions added

Administrator Removed

Description: Users that have had their super administrator permissions removed

New Agent Added

Description: A new agent has been added to your team

New Organization Added

Description: A new organization has been added to your team

Suspended User Count Exceeds Threshold

Description: The number of users currently suspended has exceeded the threshold set

Users with No Phone Number

Description: Users that are missing a Phone Number in their profile

User Two-Factor Authentication Status Changed

Description: Users that have a change in their Two-Factor Authentication status


In order to scope your Workflow triggers further, you can add conditions directly to custom Alerts you configure from the Alerts grid.


All actions can be taken manually from the "Actions" dropdown menu in the upper right corner of the BetterCloud screen, if applicable, or added to a Workflow as a THEN action for automation.

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