Contents
This article provides an overview of the available events (WHEN), conditions (IF), and actions (THEN) that you'll find in Workflows, from the available Zendesk connector in BetterCloud.
Events
Alerts
Administrator Added
Severity: Critical
Description: Users that have had super administrator permissions added
Trigger: Alert me when Administrator Added exceeds threshold of 1
Administrator Removed
Severity: Major
Description: USers that have had their super administrator permissions removed
Trigger: Alert me when Administrator Removed exceeds threshold of 1
New Agent Added
Severity: Major
Description: A new agent has been added to your team
Trigger: Alert me when New Agent Added exceeds threshold of 1
New Organization Added
Severity: Minor
Description: A new organization has been added to your team
Trigger: Alert me when New Organization Added exceeds threshold of 1
Suspended User Count Exceeds Threshold
Severity: Major
Description: The number of users currently suspended has exceeded the threshold set
Trigger: Alert me when Suspended User Count Exceeds Threshold exceeds threshold of 3
Users with No Phone Number
Severity: Minor
Description: Users that are missing a Phone Number in their profile
Trigger: Alert me when Users with No Phone Number exceeds threshold of 1
Conditions
Scoping conditions for workflows that originate in Zendesk are coming soon! This article will be updated when new conditions are released - please stay tuned.
Actions
Please note: All actions can be taken manually from the "Actions" dropdown menu in the upper right corner of the BetterCloud screen, if applicable, or added to a workflow as a THEN action for automation.
Groups
Create Group
This action creates a group in Zendesk.
Create Organization
This action creates an organization in Zendesk.
Tickets
Create Ticket
This action creates a Zendesk ticket.
Users
Copy User to Zendesk
This action creates a Zendesk account for an existing user that is managed by BetterCloud.
Create User
This action creates a user in Zendesk.
Delete User
This action deletes a user's Zendesk account.
Reset Password
This action resets a user's Zendesk password.
Set User's Details
This action sets a user's details in Zendesk.
Set User's Email
This action sets a user's email in Zendesk.
Set User's Name
This action sets a user's name in Zendesk.
Set User's Notes
This action sets a user's notes in Zendesk.
Set User's Role
This action sets a user's role in Zendesk.
Sign Out User
This action immediately signs a user out of Zendesk.
Suspend User
This action suspends a user in Zendesk.
Unsuspend User
This action unsuspends a user in Zendesk.