This article provides an overview of the available events (WHEN), conditions (IF), and actions (THEN) that you'll find in Workflows, from the Zendesk integration in BetterCloud.
The following Alerts can be used as Workflow events:
Description: Users that have had super administrator permissions added
Description: Users that have had their super administrator permissions removed
New Agent Added
Description: A new agent has been added to your team
New Organization Added
Description: A new organization has been added to your team
Suspended User Count Exceeds Threshold
Description: The number of users currently suspended has exceeded the threshold set
Users with No Phone Number
Description: Users that are missing a Phone Number in their profile
User Two-Factor Authentication Status Changed
Description: Users that have a change in their Two-Factor Authentication status
In order to scope your Workflow triggers further, you can add conditions directly to custom Alerts you configure from the Alerts grid.
All actions can be taken manually from the "Actions" dropdown menu in the upper right corner of the BetterCloud screen, if applicable, or added to a Workflow as a THEN action for automation. For a full list of the currently available Zendesk actions, please see our actions library.