Zendesk Events, Conditions, and Actions in Workflows

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Contents

This article provides an overview of the available events (WHEN), conditions (IF), and actions (THEN) that you'll find in Workflows, from the available Zendesk connector in BetterCloud.

Events

Triggering events for workflows that originate in Zendesk are coming soon! This article will be updated when new events are release - please stay tuned.  

Conditions

Scoping conditions for workflows that originate in Zendesk are coming soon! This article will be updated when new conditions are released - please stay tuned.

Actions

Tickets

Create Ticket

This action creates a Zendesk ticket.

  

Users

Delete User

This action deletes a user's Zendesk account.

Reset Password

This action resets a user's Zendesk password.

Set User's Details

This action sets a user's details in Zendesk.

Set User's Email

This action sets a user's email in Zendesk.

Set User's Name

This action sets a user's name in Zendesk.

Set User's Notes

This action sets a user's notes in Zendesk.

Set User's Role

This action sets a user's role in Zendesk. 

Sign Out User

This action immediately signs a user out of Zendesk.

Suspend User

This action suspends a user in Zendesk.

Unsuspend User

This action unsuspends a user in Zendesk.

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